IT System Administrator (AfCDC)

Organization Information

Reports to: Head, MIS Division
Directorate/Department/Organ: Administration, Africa CDC
Division: MIS Division  
Number of Direct Reports: 0
Number of Indirect Reports: 0
Job Grade: P2
Number of Positions: 1
Contract Type: Fixed Term
Location: Addis Ababa, Ethiopia

Purpose of Job

The IT System Administrator at Africa CDC is responsible for managing, maintaining, and securing Africa CDC's internal process technology solutions and continental public health information systems. This encompasses configuring and optimizing information systems and digital solutions, providing user training, controlling access to protect sensitive public health data, and ensuring smooth and secure operation. Their role plays a critical part in supporting efficient public health information system management while safeguarding critical data and enhancing overall organizational productivity.

Main Functions

• Oversee Africa CDC's internal process technology solutions and continental public health information systems, aligning them with mission objectives
• Configure information systems, provide user training, and ensure ongoing system integrity
• Control access to protect sensitive organizational and public health data through robust security measures and compliance
• Perform routine backups of critical data to ensure data resilience and minimize downtime
• Play a pivotal role in maintaining data security, system performance, and operational continuity.

Specific Responsibilities

• Manage, maintain, and update Africa CDC’s internal process technology solutions and public health information systems to ensure their optimal performance.
• Configure new information systems as needed, taking into consideration Africa CDC's evolving requirements.
• Provide training and technical support to users, ensuring they can effectively utilize internal information systems.
• Control access to internal process technology solutions and public health information systems, implementing security measures to protect data and infrastructure.
• Conduct regular backups of critical data to safeguard against data loss and system failures.
• Troubleshoot and resolve technical issues promptly to minimize disruptions.
• Collaborate with IT teams and other departments to optimize system security and address emerging IT needs.
• Stay updated on industry trends and best practices to enhance information system performance and security.
• Perform any other related duties as may be required.

Academic Requirements and Relevant Experience

• Bachelor’s Degree in Information Technology, Health Informatics Management Information Systems, Health Information System Management, or a related discipline or in a relevant field with 5 years of progressive relevant work experience in the management and operational of public health information systems.

          Or

• Master Degree in in Information Technology, Health Informatics Management Information Systems, Health Information System Management, or a related discipline or in a relevant field with 2 years of progressive relevant work experience in the management and operational of public health information systems
• Training and certification on System Administration or IT Infrastructure
• Previous hands-on experience and training in customizing, deploying, and troubleshooting information systems, with a preference for expertise in public health information systems and digital solutions such as DHIS2, ePHEM, EMS, eHMIS
• Proven experience in managing information systems at a continental level, showcasing the ability to oversee large-scale systems with diverse stakeholders is an added advantage.
• Experience working with stakeholders in the deployment of information systems.
• Strong experience in leading training initiatives and empowering staff with the knowledge and skills required to effectively utilize internal information systems.
• Experience in installing and troubleshooting IT equipment, Video Conference equipment end user peripherals like Printers, Scanners, etc.;

Required Skills

• Excellent knowledge of end user devices, PCs and desktops, laptops, workstations, etc.;
• Strong organizational and computer skills; 
• Familiarity with protocols TCP/IP, ICMP, FTP, UDP, H.232; Operating Systems: Windows, Linux. 
• Excellent communication and interpersonal skills for effective collaboration with stakeholders on security matters.

Leadership Competencies

Core Competencies

Functional Competencies